Frequently Asked Questions

Everything you need to know about your Lugg experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

Are your materials sustainably sourced?

Yes, at Lugg, we prioritize ethical manufacturing. 85% of our current collection is made from recycled or organic materials, and we aim for 100% by next year.

How do I track my shipment?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.